REFUND & RESCHEDULING POLICY

Effective Date: July 27, 2026

FREE CONSULTATION

The free consultation does not require payment. Please notify us as early as possible if you cannot attend so that another appointment can be arranged.

BEFORE THE FIRST PAID LESSON

A customer may request cancellation before the first paid lesson. If no paid lesson or individually prepared paid service has been provided, the package price will be refunded in full, subject to mandatory law.

AFTER LESSONS BEGIN

After paid lessons begin, the refundable amount is the amount paid minus the value of lessons already delivered or counted as used. The value of each used lesson is calculated according to the purchased lesson package.

RESCHEDULING

A paid lesson may be rescheduled without charge when the student contacts Korea Main Gate at least 24 hours before the confirmed start time. A cancellation or rescheduling request received less than 24 hours before the lesson is normally counted as one used lesson.

NO-SHOW AND LATE ARRIVAL

If the student does not join within 15 minutes and has not contacted Korea Main Gate, the lesson may be treated as a no-show and counted as used. A late arrival does not automatically extend the scheduled end time.

INSTRUCTOR OR SYSTEM FAILURE

If Korea Main Gate cancels a lesson or a Korea Main Gate technical problem prevents the lesson from continuing, the lesson will be rescheduled without charge or the affected unused lesson will be refunded.

HOW TO REQUEST A REFUND

Send the student name, payment date, transaction reference, and reason for the request to koreamaingate@gmail.com. Do not include full card details. Approved refunds will be initiated promptly and normally within three business days. The payment provider or bank may require additional processing time.

MANDATORY RIGHTS

Nothing in this policy limits any non-waivable right available under applicable consumer-protection law. If this policy conflicts with mandatory law, the mandatory law prevails.